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CALIFORNIA
Compliance Analyst
To apply for this position with Purple Communications,
please follow this link and apply through our Careers Page:
http://www.purple.us/job-search.aspx?jobid=214637
About Purple Communications
Purple Communications
is one of the nation's largest providers of communication services for the
deaf, hard of hearing, and speech-disabled communities. As a leading
provider of onsite interpreting services, video relay and text relay
services, and video remote interpreting, the Company delivers a wide array
of options designed to meet the varied communication needs of its customers.
Purple Communications’
vision is to improve the quality of life of its
customers by being their premier provider of high quality, innovative
communication services that break down communications barriers.
Job Description:
Compliance Analyst
The Compliance Analyst acts as staff to the Compliance
Director and the Chief Legal Officer and is responsible for monitoring and
reporting results of corporate compliance programs to the Compliance
Director. In addition the Compliance Analyst will provide support to
the Compliance Director in review of Company programs and communications,
and will assist in the day-to-day management and continuing implementation
of the Company’s Compliance plans and policies.
This position ensures management and employees are in
compliance with the applicable rules of relevant regulatory agencies, that
company policies and procedures are being followed and that behavior in the
organization meets the company’s standards of conduct. This position
exists to support, together with the Compliance Director, a direct channel
of communication to receive and direct compliance issues to appropriate
resources for investigation and resolution and as an internal resource with
whom concerned parties may communicate.
SUMMARY OF RESPONSIBILITIES
Compliance Training
- Design, produce,
maintain and track Compliance Training program
- Work directly with
managers and employees across the Company as a liaison
- Assessment and review
of content
- Technical
troubleshooting
- Answer questions on
Purple corporate policies and compliance rules as they relate to content
- Tracking deadlines and
completion status
Compliance
Hotline and Investigations
- Monitor and respond to
Purple’s Compliance hotline
- Conduct investigations
reporting the results of those investigations to Compliance Director
- Articulate core Purple
Compliance policies to staff identifying urgent issues that need to be
elevated to Compliance Director
Program Review
- Assist with review of
Purple corporate programs, marketing collateral, communications, and
related documents as pertain to regulatory issues and/or industry best
practices
- Analysis and Review of
Reports
- Analysis and review of
reports on weekly and monthly basis and liaise with Finance, IT, and
Customer Care departments regarding same
Maintenance of Form Documents
and Policies
- Draft and Update Form
Documents, Policies and Procedures as directed by the Compliance
Director
- Assist Compliance
Director with Compliance Manual Updates
- Update and Maintain
Compliance Intranet Site
Call
Escalation Process
- Review, analyze &
determine next steps for call escalation reports including interpreter
follow up, customer follow up, or any necessary company action such as
filing police reports concerning callers who criminally misuse the
service.
Subpoena Review
- Review and respond to
subpoena requests
Audits
- Support internal
compliance audits and lead audits of programs and services providing
oversight of projects
Day to Day Operations of
Compliance Program
As directed by the Compliance Director, the Compliance
Analyst will provide support on a variety of projects in the day-to-day
operations of Compliance Department.
SUMMARY OF REQUIRED SKILLS AND
EXPERIENCE
The ideal candidate should demonstrate a high level of
competency and knowledge of best practices in regulatory and legal
environments, including accuracy, confidentiality, and ethical compliance.
- Strong writing, verbal,
and research skills
- Strong project
management experience and skills
- A minimum of three (3)
years of increasingly responsible experience performing advanced legal
or compliance activities
- Law firm experience is
highly preferred
- Paralegal degree,
and/or compliance experience in regulated industry is preferred
- ASL fluency is
preferred
This is a full-time position located in Rocklin,
California.
To apply for this position with Purple Communications,
please follow this link and apply through our Careers Page:
http://www.purple.us/job-search.aspx?jobid=214637
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District
Manager, Outreach - Southeast
To apply for this position with Purple
Communications, please follow this link and apply through our Careers Page:
http://www.purple.us/job-search.aspx?jobid=214635
About Purple Communications
Purple Communications is one
of the nation's largest providers of communication services for the deaf,
hard of hearing, and speech-disabled communities. As a leading provider of
onsite interpreting services, video relay and text relay services, and video
remote interpreting, the Company delivers a wide array of options designed
to meet the varied communication needs of its customers.
Purple Communications’
vision
is to improve the quality of life of its customers by being their premier
provider of high quality, innovative communication services that break down
communications barriers.
POSITION SUMMARY:
Under minimal supervision; engages and oversees the work of sales employees
who represent the Company’s products and services to deaf consumers in local
communities. This position builds relationships, and promotes customer
awareness and loyalty through effective outreach, marketing, sponsorships,
and product support services. This job requires in-depth familiarity with
the deaf community and culture; knowledge of sales techniques, business
operations, and management principles; and familiarity with sales channels
for products and services that support the communication needs of deaf
people.
Duties and Essential Job Functions:
* Oversee the work of sales employees who represent and support the
Company’s products and services to customers in local areas.
* Train representatives on services, products, procedures, systems,
technology, and customer training. Promote effective sales behaviors such as
analyzing customer needs, qualifying customers, providing solutions, and
ensuring customers understand products.
* Communicate productivity goals, monitor employees progress toward goals,
and provide feedback on quality of work.
* Perform community outreach. Build relationships within the deaf and hard
of hearing communities, provide services to agencies and schools, and
participate in a variety of events.
* Work with employees to resolve customer service issues and to assist
customers with technical issues.
* Assist marketing team by traveling to tradeshows, events, and conventions.
Network with attendees, and promote company products and services.
* Gather lead information from events, and feed into a system that employees
can access.
* Correspond with employees on a daily basis using extensive email and
videophone, and respond to issues or questions as they arise. Facilitate or
attend daily conference calls with employees to discuss issues, ideas,
feedback, training and other matters.
* Verify that employees work is completed, and approve invoices, travel and
expenses. Complete and process paperwork, and manage the standard
contracting process.
* Source and recruit new employees using a variety of means such as posters,
agencies, schools, publications, networking, and outreach. Find good quality
representatives who are comfortable with technology, possess leadership
skills, and have strong connections throughout the deaf community. Enter
into contracts with those who are best suited to represent products, and are
willing to commit.
* Serve as point of contact for company sponsorship, select sponsorship
opportunities and enter into agreements.
* Respond to escalated customer complaints, issues and questions. Perform
other duties and special projects as assigned.
MINIMUM QUALIFICATIONS:
1. High School Diploma or G.E.D.; Associates degree (A.A.) or Bachelors
Degree in Business Management or Communications related discipline,
preferred.
2. Experience in sales and sales training. Supervisory experience is
desirable. 3. Must be a self starter who can work independently without
close supervision, and a self confident outreach professional who is
comfortable approaching people in a variety of settings.
4. Knowledge of relay services, products and how they function. Solid
comfort level in working with various technologies and using electronic
communication tools and devices.
5. American Sign Language (ASL) proficiency, extensive knowledge of the deaf
culture, and familiarity with products and services that support the
communication needs of deaf and hard of hearing people.
6. Knowledge of and ability to use specialized software related to
departmental operations, including Internet, spreadsheet, presentation, and
word processing programs.
7. Familiarity with Federal Communications Commission (FCC) Regulations and
Registry of Interpreters for the Deaf (RID) standards.
8. Ability to communicate effectively, train employees, present information
and respond to questions from clients, customers, and managers.
9. Planning skills to establish priorities and meet objectives, plus the
flexibility to work evenings and weekends, and handle last minute requests.
10. Ability to handle multiple, competing priorities and work effectively
under pressure.
11. Basic mathematical skills including the ability to calculate figures and
amounts such as discounts, interest, commissions, and percentages.
12. Knowledge of departmental operations, and organizational policies,
processes and procedures, and ability to establish and communicate goals and
priorities.
13. Human relations skills to build effective working relationships with
company staff, employees, customers, community groups and individuals.
Disclaimer:
The above information on this description has been designed to
indicate the general nature and level of work performed by employees within
this classification. It is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees to this job. Employees are
expected to follow their supervisor’s instructions and to perform the tasks
requested by their supervisors.
To apply for this position with Purple
Communications, please follow this link and apply through our Careers Page:
http://www.purple.us/job-search.aspx?jobid=214635
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